Hey support folks!
This month, we're introducing a few exciting features in Gorgias:
To offer excellent support, you need information about your customers. Now you can completely customize your sidebar, and choose the customer data you want to display next to tickets.
Sometimes, you want to prioritize tickets with a given subject, or assign them to someone in your team. Rules enable you to automate workflows.
In order for you to track the most popular topics, the efficiency of your team and your progress over time, we've added new metrics along with a breakdown per tag, agent and channel.
When a customer contacts you on Facebook Messenger, their Shopify information doesn't automatically show up. We automatically search for the customer's profile on Shopify. If we find their Shopify account, you can merge the 2 users and edit the Shopify account directly from Gorgias.
Macros are a convenient way to respond faster to customers. You can now insert variables in the macro text, and add attachments to them.
Sign up to check these new features out!
What's next? We're adding an out of the box Shopify integration, improving the way you can manage views, and improving the chat notifications.