Did you know that you can search & insert your templates directly from a text field? It's pretty convenient, especially if you don't remember the shortcut of one of your templates.
Clicking on the icon enables you to search your templates, and directly insert them in your message. No need to remember the shortcut anymore! If you are a Gorgias expert, it's exactly like the CTRL+SPACE search box, except you just need to click to see it.
We hope that it will make Gorgias your email bro that saves you time!
Note: if you're already using CTRL+SPACE to search your templates and you don't need the Gorgias button, you can simply hide the Gorgias button by clicking on "hide button" link at the bottom of the search dialog.