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Sigma AI

GPT-based AI assistant to automate your customer support

Get started with Gorgias
trusted partner
preferred partner
Sigma AI
Pricing
Free
This integration is free to install in Gorgias
0

Overview

<p>Sigma AI is a GPT-based AI assistant designed to automate customer support on your Shopify store. Built specifically for the Gorgias app store, Sigma AI offers seamless integration with Gorgias and Shopify, enabling merchants to manage and automate their customer support tickets efficiently. Sigma AI generates responses to customer queries via chat or email by learning from past tickets, FAQs, help docs, and other third-party systems, ensuring accurate and personalized support.</p>

<p><a href="https://www.loom.com/share/12a5d968f1414932a2110d74e4b18992" target="_blank" rel="noopener">Click here to watch the demo</a></p>

<p><strong>Benefits:</strong></p>

<p>- Improve customer support by providing quick and accurate responses</p>

<p>- Reduce support agent workload and increase productivity</p>

<p>- Enhance customer satisfaction with personalized and on-brand responses</p>

<p>- Save time and resources by automating repetitive tasks</p>

<p>- Provide multilingual support, catering to a global audience</p>

<p><strong>Features:</strong></p>

<p>- Custom Integrations: Sigma AI offers native integrations with Gorgias and Shopify and can be customized to work with third-party applications like CRMs, ERPs, Shipping partners, and more.</p>

<p>- AI Learning: The app learns from your ticket history, internal docs, and third-party systems to provide accurate and contextual responses.</p>

<p>- Continuous Improvement: Support agent feedback is used to enhance AI-generated responses continuously, leading to better performance over time.</p>

<p>- Custom Knowledge Base - Sigma AI automatically builds a tailored knowledge base for your brand, ensuring that the AI understands your business and provides accurate responses in line with your needs.</p>

<p>- Writing Style Customization: The app learns your writing style from past tickets and uses it to draft future responses, maintaining a consistent brand tone and language.</p>

<p>- Multilingual and Auto-Translation: Sigma AI supports 15 common languages, automatically adapting and drafting responses in the appropriate language for incoming tickets.</p>

<p>- One-Click "Reply &amp; Close Ticket": With a single click, your support agents can send the AI-drafted response, close the ticket, and move on to the next task, boosting productivity and efficiency.</p>

<p>- Help Desk Native Integrations: Sigma AI integrates natively with Gorgias and Shopify, with support for other platforms coming soon. The app can also handle Gorgias integration with multiple Shopify stores.</p>

<p>- Shopify Integration: The app retrieves information from your Shopify products and pages, using live prices and availability data to guide customers and boost sales.</p>

<p><strong>Supported Integrations:</strong></p>

<p>- Gorgias</p>

<p>- Shopify</p>

<p>- Custom integrations with third-party applications like CRMs, ERPs, Shipping partners, and more</p>

<p>Upgrade your customer support experience with Sigma AI, the ultimate AI-powered automation tool for you. Experience faster response times, increased customer satisfaction, and streamlined support processes with Sigma AI. Get started today and watch your support team's productivity soar as they tackle more critical tasks, while Sigma AI handles the routine inquiries. Don't miss out on this opportunity to elevate your customer support game and stay ahead of the competition. <strong>Install Sigma AI now</strong>!</p>

How

Sigma AI

x Gorgias works together

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“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

Sigma AI

GPT-based AI assistant to automate your customer support

Get started with Gorgias
Sigma AI
More information soon. In the meantime, visit the following documentation page:
https://docs.google.com/document/d/1MbcJ61j9wIwCISh9b0XO63LDH99czE9bZk9eEopOlnQ/edit?usp=sharing
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Get started with Gorgias
trusted partner
preferred partner
This is some text inside of a div block.
Pricing
Free
This is some text inside of a div block.
This integration is free to install to in Gorgias
This is some text inside of a div block.
This is some text inside of a div block.

Overview

What’s a Rich Text element?

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

How

Heading

x Gorgias works together

·
This is some text inside of a div block.
·
This is some text inside of a div block.
·
This is some text inside of a div block.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

Heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Get started with Gorgias
More information soon. In the meantime, visit the following documentation page:
Text Link
This is some text inside of a div block.
trusted partner
preferred partner
Categories
No items found.
Pricing
Free
This is some text inside of a div block.
This is some text inside of a div block.
This is some text inside of a div block.

Description

What’s a Rich Text element?

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase