Overview
How
Shipped Suite
x Gorgias works together
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“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
All of your customer support channels in one place
Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Shipped Suite
Increase customer satisfaction with shipping protection
Increase customer satisfaction with shipping protection
Get started with Gorgias
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More information soon. In the meantime, visit the following documentation page:
https://support.shippedsuite.com/content/gorgias-app-integrationShipped Suite
Increase customer satisfaction with shipping protection
Categories
Description
Shipped Suite makes it easy for any merchant to offer shipping protection and carbon offset, increasing profit, purchase conversion, and customer satisfaction.
Connect your Shipped Suite account to streamline the customer support workflow for faster shipment issue resolutions.
See all the information you need in one place.
- If the order is protected by Shipped Shield or has Shipped Green carbon offset
- Any shipment issues reported by the customer and their statuses
- Any carbon credit purchases and their verified certificates
Tools and useful links at your fingertips.
- Ready to use macro to easily provide shipment issue reporting instructions to your customers
- Loop Shipped support team for assistance in a single click
- Link to your branded Shield Center for self-service shipment issue reporting
- Link to the Shipped Shield Assurance Guarantee for full details on package protection
For additional details, see the Gorgias App Integration.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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